Terms & Conditions.

Acceptance

By creating a Veritstay account or using any part of the platform — the dashboard, the public booking pages, the iCal endpoints or the API — you agree to be bound by these Terms on behalf of yourself and the entity you represent. If you don't agree, don't use the service.

Veritstay is an independent project based in Bar, Montenegro. We are not yet incorporated as a legal entity; when that changes we will update this page and notify Group Owners in advance. Until then, these Terms apply equally to System Admins, Group Owners, and Tenant Users. Where a term applies only to one role, we say so plainly.

The service

Veritstay is a multi-tenant SaaS platform for managing short-term rentals and apartment operations. We provide bookings, calendar and iCal sync, client and apartment catalogs, expenses, internal notes, and shareable public guest pages.

We continuously improve the platform. Features may be added, changed, or removed; modular plugins may be enabled or disabled per group at the operator's request. We aim to give reasonable notice before removing a feature that materially affects how you work.

Accounts & roles

Veritstay uses a role-based access model:

• System Admin / Admin — provisions groups and oversees platform-wide health.
• Group Owner — has full control over their assigned apartments, bookings, users and clients.
• Tenant User — day-to-day operator within a group, with permissions delegated by the Group Owner.

You are responsible for keeping login credentials confidential and for everything that happens under your account. Tell us right away if you suspect unauthorised access.

Acceptable use

Don't use Veritstay to break the law, to host content that infringes someone else's rights, to send spam, to attempt to disrupt the platform, or to circumvent rate limits and security controls. We may suspend access if we reasonably believe you've crossed one of these lines.

You must give your guests accurate information on public guest pages and respect the consumer protection rules that apply to short-term rentals in your jurisdiction.

Your data

You keep ownership of everything you put into Veritstay — apartments, bookings, client records, notes, expenses, messages. We process that data to operate the service for you, in line with our Privacy Policy.

You may export your operator data at any time while your account is active, in commonly used formats (CSV, JSON, iCal).

Fees & billing

Paid plans are billed in advance on a monthly or annual cadence, in the currency shown at checkout. Unless we say otherwise, fees are non-refundable. We will give at least thirty (30) days' notice before increasing the price of an existing subscription.

Taxes are your responsibility, except where Veritstay is legally required to collect them.

Third-party syncs

Veritstay can read and write iCal feeds with external booking platforms. We are not responsible for the accuracy or timeliness of data those platforms provide, nor for any of their terms or actions. Conflicts caused by upstream delays — for example, a calendar that publishes a booking late — are an unavoidable part of using iCal, and we encourage you to keep an internal buffer where possible.

Termination

You may cancel at any time from the billing settings. We may suspend or terminate your account for material breach of these Terms, prolonged non-payment, or if we are legally required to. Where possible, we will give notice and a chance to fix the issue first.

For thirty (30) days after termination, you may request a data export. After that, your operator data is deleted from production systems in line with our Privacy Policy.

Liability

Veritstay is provided "as is". To the maximum extent allowed by law, our total liability for any claim relating to the service is limited to the fees you paid for the service in the twelve (12) months immediately before the event that gave rise to the claim. Neither party is liable for indirect or consequential losses.

Changes

We may update these Terms to reflect changes in the platform, in our business, or in the law. When we do, we'll notify Group Owners by email and post the new version here, with the effective date updated. Continued use after the effective date means you accept the new Terms.

Governing law

These Terms are governed by the laws of Montenegro, without regard to conflict-of-laws rules. Disputes that can't be resolved informally will go to the competent courts in Bar, Montenegro, unless mandatory consumer law in your country says otherwise.

Questions? Write to us at legal@veritstay.com.